How to File a Complaint

​​​​​​​​​​​​​​​​​​​Receiving Complaints:

  • The Capital Market Authority receives the complaints that fall within the scope of the provisions of the Capital Market Law and its Implementing Regulations, study them, conduct necessary investigation to confirm the validity of the complaints, and settle disputes that arise between the parties involved in securities business.
  • CMA also handles receiving and referring the complaints in disputes between the market participants themselves and between the participants and their clients to the Saudi Stock Exchange (Tadawul) for settlement. If the settlement was impossible, the complaint is returned to the CMA to issue a notice to enable the complainant to follow up on his/ her suit at the Committee for the Resolution of Securities Disputes (CRSD).

How to file an official complaint to the Capital Market Authority?

  • Through the official website: www.cma.org.sa.
  • Sending it to the mailing address of CMA:  P.O. Box (87171) Riyadh (11642).
  • By sending it through fax number (00966112797004) Ext. (7066), or fax number (00966112797003) Ext. (7066).
  • CMA Head Office - King Fahad Road, Ground Floor Investor Protection office.

Documents to be attached to the Complaint

  • For individuals: a copy of the National ID for Saudis and GCC citizens,  Muqeem ID  for non-Saudis or a copy of the passport for those residing abroad. As for companies and corporations: a copy of the commercial registration, and the compliant should be signed by the authorised person (the complaint won't be considered nor its procedures completed if it was not attached).
  • A copy of the power of attorney and the National ID for the legal representative.
  • A copy of the supporting documents.